Return Policy & Terms

Rates and Polices


Domestic Shipping and Rates

Shipping is flat rate of $6.95 going to street address in the continental 48 states. P.O. Boxes, Alaska, & Hawaii will be charged actual postage through the US Post Office.

Liquid Case Drinks

Due to the weight and difficulty of shipping liquid case drinks, a surcharge of either $5.00 or $7.00 will be added per case.

This surcharge is reflected in our price and no additional fees will be added.


International Shipping and Rates

International Orders will be shipped via:

USPS Air or Surface Parcel Post
UPS International.

Before your package is sent from our location, Nutrition Discounters will contact you with the exact shipping charge (either UPS or USPS) via email. Your credit card will be charged the ACTUAL dollar amount that was charged by USPS or UPS.

(We do not mark-up shipping costs like other companies.)
WE WILL NOT SHIP YOUR ORDER UNTIL YOUR CREDIT CARD HAS
BEEN CHARGED FOR SHIPPING!Nutrition Discounters IS NOT RESPONSIBLE FOR PRODUCT CONFISCATED BY FOREIGN GOVERNMENT.Foreign orders returned because of banned contents will not be refunded shipping charges.If you have any questions, call during normal business hours at 1-630-279-7730. Monday-Friday 8:30 a.m. to 6:30 p.m. Central Standard Time, and Saturdays, 10:00 a.m. to 5:00 p.m. CT

How long will my order take? 

In most cases, 3 to 5 business days.

Expedited Shipping

Faster methods of shipping are available through UPS Next Day and Second Day at an additional cost.

To request expedited shipping to your order, call us at 1-800-362-3306 during normal business hours.

Normal business hours are: Monday-Friday 8:30 a.m. to 6:30 p.m. Central Standard Time, and Saturdays, 10:00 a.m. to 5:00 p.m. CT


Returns Policy

Nutrition Discounters offers refunds or exchanges to products that are unopened and in sellable condition.

No returns will be accepted after 30 days.

Make a return via mail:

Returns or exchanges will only be accepted by first calling Nutrition Discounters and receiving a Return Authorization Number.

Afterwards, mail your purchase and receipt to:

Nutrition Discounters
99 E Roosevelt Rd.
Lombard, IL 60148

A 10% restocking fee will be assessed to all returns other than defects or if Nutrition Discounters makes a mistake to your order.

We will not refund any postage for returned packages. (If Nutrition Discounters made a mistake to your order, we will cover these charges.)

Make a return via our retail store (Illinois residents only):

Bring your purchase and receipt to our store and receive a refund or exchange.


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

No claims found on our web pages or in print have been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. No claim or opinion on these pages are intended to be, nor should be construed to be, medical advice. Please consult with a healthcare professional before starting any diet or exercise program. Nutrition Discounters is not responsible for product claims made by manufacturers on this web site. Nutrition Discounters is not responsible for typographical errors. Prices and information on these pages are subject to change without notice

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Nutrition Discounters. The collective work includes works that are licensed to Nutrition Discounters. Copyright 2003, Nutrition Discounters ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Nutrition Discounters or purchasing Nutrition Discounters products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Nutrition Discounters or to purchase Nutrition Discounters products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Nutrition Discounters. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Nutrition Discounters used in the site are trademarks or registered trademarks of Nutrition Discounters

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Nutrition Discounters disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Nutrition Discounters does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Nutrition Discounters does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Nutrition Discounters shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Nutrition Discounters has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Nutrition Discounters product is mistakenly listed at an incorrect price, Nutrition Discounters reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Nutrition Discounters reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Nutrition Discounters shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Nutrition Discounters without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Nutrition Discounters may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Nutrition Discounters.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Nutrition Discounters products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Nutrition Discounters products) must be commenced within one (1) year after the claim or cause of action arises. Nutrition Discounters’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Nutrition Discounters may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Nutrition Discounters or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Nutrition Discounters does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Nutrition Discounters is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Nutrition Discounters reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Nutrition Discounters in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Nutrition Discounters, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Nutrition Discounters may link to sites operated by third parties. However, even if the third party is affiliated with Nutrition Discounters, Nutrition Discounters has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Nutrition Discounters. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Nutrition Discounters seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).